Home Forums WoodMart – Premium Template Ajax loading from Products Gris and Caruousel stops

This topic contains 9 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 days, 18 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #160609

    mrvintervind
    Customer

    Hello, I use the inbuilt visual composer that comes with Woodmart.
    The problem is that when I try to exclude products with the products listing, the loader that pick upp titles stop load and nothing happens. Why is it like this? How can I i fix it or do you have a solution? Attached image.

    Attachments:
    You must be logged in to view attached files.
    #160630

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated for us to check.

    Best Regards

    #160703

    mrvintervind
    Customer

    Hello, deactivated the plugin and made all other updates on themes etc. Still the same problem, looks like it loading but stops fast in the field.

    Private Content Hidden
    #160740

    Hello,

    I deactivate all the plugins and switched to the parent theme and it works https://gyazo.com/1950a1e3f3df3174cedcabd1a641ff4d

    Now I have enabled all again not to leave the site without plugins. Deactivate all, and activate one by one checking the issue to detect which one influences.

    Best Regards

    #160788

    mrvintervind
    Customer

    Hello I tested in both Firefox and Chrome and it´s still the same problem. I also deactivated all plugins except WooCommerce and Woodmart Core.
    How can this be like this?

    I also tested on an another computer in the office and the same problem with deactivated plugins.

    • This reply was modified 2 days, 22 hours ago by  mrvintervind.
    #160827

    Hello,

    May I deactivate all and leave the site in this state?

    Best Regards

    #160830

    mrvintervind
    Customer

    Yes, do what you need to do 🙂

    #160849

    Hello,

    I checked a few times again. Some time ago you have Home page and I tested the element there. You have deleted the page and I have created a draft page – Testing page. You can check the element works properly even though all the plugins have been activated.

    Next, I tested the element in the Hem page, it does not work. I have added one more element in the end of the page and it works https://prnt.sc/q5n2ii Congifure the element and move to the place to the top instead of that element.

    Please Add the Featured products element from Woocommerce I deleted to check the compatibility.

    Best Regards

    #160853

    mrvintervind
    Customer

    Thanks!
    Your sample page worked and also if I add a that module in the bottom it works.
    Thanks alot and wonder what makes the problem though. So now I can fix it by making it in the bottom and then put it on the correct place.

    #160870

    Hello,

    We shall keep on testing the element to detect if it is caused by the theme, however, nobody reported such a problem.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.