Home Forums WoodMart – Premium Template AJAX Search not working in the translated language

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This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 22 hours ago.

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  • #314145

    AllegraR
    Customer

    Hello,

    the AJAX search works fine with my website’s main language (en) but nothing appears when I search for a term in the other language (GR – I use WPML). E.g. if u visit my website and search for the term “butter” in the website’s EN version, the results appear. On the other hand, if u switch to greek and then look for the term “βούτυρο” (=butter) you will get a “No products found”.

    I have deactivated and activated all plugins but the problem remains.

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    #314189

    Hello,

    Make sure you have translated all the products, categories, attributes. Such happens when there is no translations, so nothing to show in Greek.

    If you have any questions please feel free to contact us.

    Best Regards

    #318118

    AllegraR
    Customer

    I have translated absolutely everything. E.g. try “hazelnut butter” in Ajax Search in EN and you will get results. Then try “Βούτυρο Φουντουκιού” in Ajax Search in GR which is the exact translation of the product and u will get nothing. Attached u will find links and images

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    #318301

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    #318665

    AllegraR
    Customer

    Thank u!

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    #318826

    Hello,

    Please clear the browser and site cache and check the problem. If the problem persists, please provide detailed steps to reproduce.

    I am checking the search on the shop page and I cannot catch the problem:

    https://gyazo.com/cc86d26b1a901001d037fe10f4c5352f
    then
    https://gyazo.com/7bbfebc96854af56a5342e75fa6209ad and when I press “search” the search results shows: https://gyazo.com/c0915b1852e4cb3881e24061856539ef

    Best Regards

    #318851

    AllegraR
    Customer

    When u search for the product in Greek are u logged in as admin? Cause when I am logged in as admin I can also see the results but when I visit the website incognito I can not.

    #319079

    Hello,

    You need to enable this option in WPML > Languages: https://take.ms/fMbKS

    If you have any questions please feel free to contact us.

    Best Regards

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