All CSS Styles don’t work when change any theme setting

Hello,
I have a problem, when I change anything in the theme settings the css crash

When I tried to find the problem in console

I found that the theme bring the style file from new css file, and this file dosen’t exist, under this name :
xts-theme_settings_default-[numbers].css

If I create it manually and paste the old style into new,
the website work fine but I can’t make any change in setting again

Thank you

Here the problem
https://drive.google.com/file/d/1sNw5AqHUXrFUNInh1LQ7nio7EqIpsr6s/view?usp=share_link

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello I tried to update all but unfortunately the problem still exist

after login if you changes anything in theme setting the problem will directly happen in home page.

Hello,

Sorry to say but as far as we have checked your Site regarding the Theme Settings changes taking effect, it is appearing fine and the Site also isn’t getting distorted or messed up with it. Please refer to the following Video for reference: https://www.veed.io/view/bcac8593-3377-4e0b-8bfe-028078a95eba

Please check back your Site after completely clearing browser and server cache.

Best Regards

Hello
Thank you for your efforts
I cleaned cashes and changed the browser but the problem still exist
without changing anything you did

Attachments:

You must be logged in to view attached files.

Hello,

Sorry to say but we have visited your Site in different browsers too, all seems to be appearing fine.

Here are some Screenshots for reference:
https://snipboard.io/lsnpFm.jpg
https://snipboard.io/psAwS6.jpg

So, we can’t seem to find any such issue on your Site and we haven’t further done any sort of changes on your Site after last response.

Best Regards

Hello,

Sorry for bothering but until now it doesn’t work with us,
I recorded a video below from different browsers and from another device all have the same issue,

here: https://drive.google.com/file/d/1sULaSuJZgw5lbqzIgNkS7JbAhYk0iE7b/view?usp=share_link

Hello,

Firstly, we want to apologize for all sorts of inconvenience caused in this regard.

Actually, we have now noticed on your Site that if we are previewing your Site with Logged In, it is showing fine but if we are previewing your Site without Logged In then it is showing the issue that you have addressed in your shared Video.

Now, we confirm this issue on our Test Site; we aren’t facing such an issue there. You can check our Test Site as well: https://blackpearlspro.com/woodmart_support/

So, this issue is specifically happening on your Site. Mostly, this issue is related to Cache being the issue from the Server end because we have checked your Site in Elementor editor too, it is appearing fine there too.

So, could you please once contact your Hosting Provider in this regard and ask them to disable any sorts of Server Cache enabled and then flush it out completely and then check back your Site again after completely browser cache too without Logged In. Hopefully, your Site will appear fine by then.

Best Regards

Hello
Thank you for the solution,
If we can’t handle it I will contact the Hosting Provider but I think the issue could be from our side

I hope I have clarified the problem here exactly
https://drive.google.com/file/d/18WZk9sNXWLX0g-Z_OIFEtwdoFriSwAZ-/view?usp=share_link

If I return to previous backup it was working fine even I am not resisted in the website
but the problem happen when I change anything in Theme

Thank you

Hello,

The problem is caused by a cache configuration on the server. You would better disable this cache on the server and use any cache plugin, like WP Rocket.

This server cache changes HTML of the page and generates a new page every time.

If you do not want to deactivate the server cache, you will need to clear the cache every time on site and on the server.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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