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an issue with prebuitl theme

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #454831

    yasser
    Participant

    can you please let me know what’s the issue with the prebuilt theme

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    #454844

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #454868

    yasser
    Participant

    can you please let me know how can I send you the admin access
    can I get your email so I can add you as administrator

    #454871

    Artem Temos
    Keymaster

    You can use the Private Content field to send your admin information. It will be visible to our staff only.

    Kind Regards

    #454883

    yasser
    Participant

    I sent you the informations privately
    please confirm that you received it

    #455023

    Artem Temos
    Keymaster

    Yes, we got the username and password but it seems that you forgot to send your website URL as well.

    #455141

    yasser
    Participant

    sorry i forgot

    #455148

    Artem Temos
    Keymaster

    We have imported the dummy content on your website. Please, check how it looks now.

    Kind Regards

    #455188

    yasser
    Participant

    Hello brother can you help me with this
    thank you in advance

    Attachments:
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    #455192

    Artem Temos
    Keymaster

    Hello,

    Please, create a new topic if the initial issue is sorted out. It will be taken by our specialists and you will get answers to all your questions asap.

    Thank you in advance.

    #455500

    yasser
    Participant

    I created a new topic 17hours now and I still didn’t get a reply

Viewing 11 posts - 1 through 11 (of 11 total)