an issue with prebuitl theme
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can you please let me know what’s the issue with the prebuilt theme
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance
can you please let me know how can I send you the admin access
can I get your email so I can add you as administrator
You can use the Private Content field to send your admin information. It will be visible to our staff only.
Kind Regards
I sent you the informations privately
please confirm that you received it
Yes, we got the username and password but it seems that you forgot to send your website URL as well.
We have imported the dummy content on your website. Please, check how it looks now.
Kind Regards
Hello brother can you help me with this
thank you in advance
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Hello,
Please, create a new topic if the initial issue is sorted out. It will be taken by our specialists and you will get answers to all your questions asap.
Thank you in advance.
I created a new topic 17hours now and I still didn’t get a reply
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