Since one week roughly my API connection is not working properly. I have contacted the support of two other platforms that use the API connection and told them about the issues. Both supports have responded now and told me, there is an issue with the theme and i should contact you.
I have already tried to restore the full website from a backup prior to the issues however this also didn’t help. Same as deactivating all PlugIns.
Affected are the connections with BillBee & Sendcloud.
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
We need to be able to test this API request.
Billbee: the stock management and product import does not work. Billbee is unable to import this information. Only orders can be imported. However, since we have several sales channels ending in billbee, inventory changes are not transmitted to the WC shop.
Sendcloud: Unable to import orders and shipping info – the connection with the shop is not possible…
Screenshots wont help, as both platforms simply report that they are unable to import that information.
Try to install the following plugin https://wordpress.org/plugins/wp-rest-api-log/
Then, execute a few API requests from one of the services and find this request in the log. Send us its time and ID so we can check what is wrong with it.
As we can see, this request has a valid response and doesn’t contain any errors. It means that it is not that request sent by the server. Or the problem is not with the API at all. You need to find this “problematic request” or discuss it with your service provider if it is not a problem on your website.
Ok So sendcloud gave us the following information:
“The problem is a missing response by WooCommerce that we have traced back to the installed theme “woodmart”.
We recommend to deactivate the theme and check, if this solves the problem now.”
We have done so now and did not have any problems anymore.
A missing response would not generate any error/success code…
How can we send the same request on our side to see if it works with our theme and with the default theme? We need to have a way to test this, otherwise, it is not possible to understand the problem.
.
