API connection Instagram doesn´t work

Dear team,
API connection with instagram doesn´t work. A business account in Facebook & Instagram exists and both are connected together. After connection there is nothing to choose. Only the message appears:

Select your facebook account:

← Cancel and return

Can you please support me. To many hours lost with trying without any solution

Hello,

Send me screenshots of all settings of Instagram that are described here – https://xtemos.com/docs-topic/how-to-setup-instagram-api/

Looking forward to collaborating with you!

Kind Regards

Hi Luke,
thank you for responding. As you can see on the screenshots, it doesn´t looks like in your description:

Regardings Dirk

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…here are the sreens while the process of connecting

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[Luke Nielsen]

Hello,

Please send access to the Facebook and Instagram so we can check what is wrong there.

Thank you in advance.

Kind Regards

• This reply was modified 1 week, 4 days ago by Luke Nielsen.

Hello Luke,
i cannot send you anything.
Your Wordfence is blocking

next try, her are the access data

Hello,

It looks like the password is wrong – https://monosnap.com/file/DZhd3bp8cnw0aY9Z5FXui8QjBLJWTj

Please check how the access works on your side.

Kind Regards

Hello Luke,
sorry it was wrong.
Here is the PW again

Hello,

I apologize for the delay.

Checked the new password and it looks like it is wrong – https://take.ms/rZMsW

Looking forward to hearing back from you!

Kind Regards

Hi Luke, please
I don´t know whats wrong. Please try again. I changed it one more.
Here is the new PW

Hello,

Did you check those credentials on your side? https://take.ms/NC58j Maybe you use another login?

Thank you for your time.

Kind Regards

Hi,
maybe the language of your facebook is the problem.
I tried it on a different browser with the following data and it works as before:

https://www.facebook.com/?locale=de_DE

Hello,

After such verification – https://prnt.sc/80RihfG382wL, it shows an incorrect password.

In this case, could you please make a video of how you have configured all the settings that are mentioned in our article about API connection to Instagram, so our developers can investigate it properly?

Looking forward to hearing back from you!

Kind Regards

Hello,
sorry now is getting complicatet. What should i film, what should i do in this video. It is described as the Screen shown at the beginning of that coversation.
Can we make a phonecall with anydesk oder teamviewer?
Could you please login into the german platform of facebook ? The logindata are working on every browser her.
I bought this Template for my customer because of the integration of Facebook.

It isn´t working.

[Author]

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