API request call error

Hello.

When you try to activate the theme with my key, the following error appears:
“API request call error. Contact your server vendors and ask to update the OpenSSL system library to version 1.0+.”.

I tried to reinstall the template and deactivate the other plug-ins, but I still get the same error.

Can you help me?

Thank you.

Attachments:

You must be logged in to view attached files.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us your purchase code also.

Thank you in advance

I have already disabled plug-ins, except Really Simple SSL

There is an error with while sending the request to our server saying that the SSL certificate is expired https://gyazo.com/25b9e395ac289aa7880929f7c3f20efb
Please, ask your hosting to check the issue from their side.

I just updated the certificate, but I still get the same error.
Why do I get this result when I take the test? (capture)

Attachments:

You must be logged in to view attached files.

Please, check this problem with your hosting provider. It would be better if they will check this particular problem from their side because the error comes from PHP core.

Thank you, I will see with them.
One last question, does the error (capture) come from the same problem?

Attachments:

You must be logged in to view attached files.

No, this error seems to be not related to our theme.

It seems that the issue was on our side. Could you please try to activate the theme now? Sorry for the inconvenience.

[Author]

Posts