Appereance / Menus / Edit menus -> huge menus goes to 404 not found page

Dear Xtemos!

We use your nice WoodMart theme on client’s website: https://szelloztetes.eu/
At the moment we can’t add or remove new menu itmes to the navigation. After saving it, it goes always into 404 error page.

We want to modify our navigations please help to fix the issue.

Thanks in advice.

Best regards,
Báthori Mátyás Gábor
[email protected]

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

I have already did this on localhost but isn’t helped!
Due this is an online webshop with real life customers i can’t do this for you as a sandbox…

I uploaded for you the All in one migrate plugin copy! Please help. Thank you.

Check the “visible to moderators only” sections please. Thank you!

Can you send us your staging copy access so we can test this problem there and not on your live website?

You must point your hosts into

87.229.70.178 develabmg.hu

C:/Windows/System32/Drivers/etc/hosts

After success login go to and try to edit and save the menu:
http://develabmg.hu/wp-admin/nav-menus.php?action=edit&menu=164

If it doesn’t work only for the last menu items then it is a problem with the PHP max input vars limit. It simply can’t process a large amount of data when you save the menu. Try to contact your hosting provider and ask to increase this parameter. You can check its value in WooCommerce -> System status.

No, i tried it already! It doesn’t help!
Please help really… it is some problem with the theme… We can’t save the large menus!

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I don’t need the contact the hosting provider, i have a cpanel i can modify many things.

I just gave you 2 different method:
– own admin on the stage server
– all in one migrate backup…

Please help to resolve the navigation issue. Thank you in advice.

For example if i turn the theme into the default wordpress “Twenty Twenty-One” then the saving works well.
If i switch back to WoodMart them, then it goes again into 404 Error.

Plugins are turned off. Please help!

Just get this with the WoodMart menu saving… Client want to modify the menu…

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Here is a content export. Please import it into a wordpress site and try save the menü called “Főmenü és kínálat kategóriák mobil” (with the active woodmart theme) … you will get an error.

Please help fix the issue. We paid and we need support! Thanks in advice.

Export in private content!

Hello,

It works with the default theme because it doesn’t have extra fields. Try to create a menu that has 4 times more menu items and test how it works with the default theme. You will see the same error.
Probably, you didn’t increase the parameter correctly or it is limited by something else on your server. But the fact is that the request can be processed with large amount of data. You can check this yourself by saving a simple menu. It works without any problems.

Kind Regards

Please help me for real. Your answer does not resolve the issue, what the theme has!
Previously this was done properly. Now after some theme and / or wordpress / woocommerce update it doesn’t work.

Help me or refund the renewal support ammount!

Thank you.

I will make a video if you don’t take my case seriously. Where you can see it is something wrong with the WoodMart theme. It is a nice theme, but now it has an issues by saving bigger menus…

They are not that big, you should be able to save them.

We don’t need the extra fields. We don’t use them. Please help me a hook into the functions, how we can deactivate / turn off the extra fields… after that we can save the menu well!

To remove these extra fields, try to edit the file woodmart/inc/modules/nav-menu-images/nav-menu-images.php and remove the following line

add_action( 'init', array( $this, 'init' ) );

Kind Regards

Hi,

i just made for you a 2 minutes movie, where you can see the theme has an issue!

We have improved all PHP and SERVER settings! But the WoodMart theme can’t save bigger menus, however the default wordpress theme can. Please help to fix or refund the support renewal price ASAP!

Please check the video and give a feedback.

Thanks in advice.

Hello,

Have you tried to remove extra fields as per the instruction from our last reply?

Kind Regards

Yes, i tested it too at the moment, but it doesn’t help 🙁

The issue comes from the theme 🙁
Those 3 plugins are only active…

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Hello,

We just tested this on your website and it seems to work correctly. Check this video https://gyazo.com/95c0dadbc9af16a143bd771145013a18

Kind Regards

I just can’t believe 😀
Yes, it is working now 🙂 !

Maybe the php modify just needed some extra time. Thank you very much i test it now on the live site!

We are glad to hear that! Feel free to contact us if you have any further questions.

Kind Regards

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