Attributes Not Selecting Correctly

I have added three sets of custom attributes to a product within Basel theme (woocommerce) – They all select fine, but you cannot select the first option, then the second, then the third. You have to select one of the bottom ones, then proceed back up the page for it to keep your selection on the initial attribute. It is not useable in its current state and I have searched all through the options and cannot see a way to resolve this.

The three attributes are Colour, Design & Size on my website & use all of the standard features that came with the theme.

Please could you advise? Many thanks.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Sent below, thanks for your assistance. I look forward to hearing from you.

Could you please disable all external plugins first? And send us your FTP access as well.

Ok, I have disabled the plugins & have included FTP details in the hidden section of this messenger.

I can’t connect with this data. Please, check it.

I have just tried it & it connected perfectly. We checked using FlashFXP.

Could you retry please? Many thanks.

Maybe you have some kind of country restrictions https://gyazo.com/c89e8e253e6f7acc141cd79700bb66f8

Could you try connecting without SSL please?

Sorry, how do you mean? We are using File Zilla to connect.

May we have a screenshot of the details you are using to login, as we have tested them and they work on our end – Thanks!

Please see details reconfirmed:

Still the same with this data https://gyazo.com/ea03259879c53fcde3fe17d4550072e3

And please, update the theme to the latest version first.

Can you advise

You can read about this in our documentation https://xtemos.com/docs/basel/update-theme/

[Author]

Posts