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Attributes Not Selecting Correctly

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #85992

    JukMWeb
    Participant

    I have added three sets of custom attributes to a product within Basel theme (woocommerce) – They all select fine, but you cannot select the first option, then the second, then the third. You have to select one of the bottom ones, then proceed back up the page for it to keep your selection on the initial attribute. It is not useable in its current state and I have searched all through the options and cannot see a way to resolve this.

    The three attributes are Colour, Design & Size on my website & use all of the standard features that came with the theme.

    Please could you advise? Many thanks.

    #86034

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #86068

    JukMWeb
    Participant

    Sent below, thanks for your assistance. I look forward to hearing from you.

    #86092

    Artem Temos
    Keymaster

    Could you please disable all external plugins first? And send us your FTP access as well.

    #86103

    JukMWeb
    Participant

    Ok, I have disabled the plugins & have included FTP details in the hidden section of this messenger.

    #86105

    Artem Temos
    Keymaster

    I can’t connect with this data. Please, check it.

    #86106

    JukMWeb
    Participant

    I have just tried it & it connected perfectly. We checked using FlashFXP.

    Could you retry please? Many thanks.

    #86108

    Artem Temos
    Keymaster

    Maybe you have some kind of country restrictions https://gyazo.com/c89e8e253e6f7acc141cd79700bb66f8

    #86111

    JukMWeb
    Participant

    Could you try connecting without SSL please?

    #86112

    Artem Temos
    Keymaster

    Sorry, how do you mean? We are using File Zilla to connect.

    #86114

    JukMWeb
    Participant

    May we have a screenshot of the details you are using to login, as we have tested them and they work on our end – Thanks!

    #86119

    JukMWeb
    Participant

    Please see details reconfirmed:

    #86120

    Artem Temos
    Keymaster
    #86121

    Artem Temos
    Keymaster

    And please, update the theme to the latest version first.

    #86122

    JukMWeb
    Participant

    Can you advise

    #86136

    Artem Temos
    Keymaster

    You can read about this in our documentation https://xtemos.com/docs/basel/update-theme/

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Viewing 16 posts - 1 through 16 (of 16 total)