Home Forums Basel – Premium Template Attributes / Variations Not Displaying Properly

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 2 days ago.

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  • #276168
    Curtis Townsend
    Curtis Townsend
    Customer

    To whom it may concern,

    The variations & attributes are displaying statically and I can’t select any of them.

    Also, when I navigate to the Attributes Swatches tab in the theme settings there isn’t pa_color or pa_size. There are only other options

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    #276211

    Hello,

    Please confirm the permit for us to switch to the parent theme for the while of checking what may take up to 15 minutes. Also, we would like to check on the Storefront theme. The attribute choice does not appear on the product page, those attributes are just text information.

    Best Regards

    #276219
    Curtis Townsend
    Curtis Townsend
    Customer

    Yes please! You have permission to do whatever you need to fix it…

    #276362

    Hello,

    Please make the full backup of your site and update the theme to the recent version: https://xtemos.com/docs/basel/update-theme/

    Then update all the related plugins, and delete the theme folders you do not use: I see two parent themes, leave one parent and one child.

    Best Regards

    #278061
    Curtis Townsend
    Curtis Townsend
    Customer

    I have done what you requested but the issue still persists.

    Please advise,

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    #278215

    Hello,

    Pleae remove the custom CSS that hides the attributes: https://gyazo.com/c397bf6527329a59d79685538526a0f8

    If you have any questions please feel free to contact us.

    Best Regards

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