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Backgound image pb

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  • January 31, 2021 at 4:02 pm #262773

    dweb360
    Participant

    Hello
    I imported a products CVS, but somr images are background in black !
    Do you know why this occur?
    Thank you

    January 31, 2021 at 4:23 pm #262777

    Elise Noromit
    Member

    Hello,

    I have checked your product page, some of the images have a black background https://prnt.sc/xxdpv4

    You need to remove this black background in Photoshop or other image processing applications.

    Best Regards

    January 31, 2021 at 4:53 pm #262788

    dweb360
    Participant

    Thank you for your reply
    Images don’t have black background

    Please see this one as example:

    https://www.madameestnomade.com/produit/adaptateur-dorigine-samsung-micro-usb-vers-usb-c/

    Please see also attached images, when opend in image editor, it looks like it has a png background!

    Thank you

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    January 31, 2021 at 5:00 pm #262793

    dweb360
    Participant

    You can see in the original website, images have white backgounds
    https://bit.ly/3amQgdd

    Thank you

    January 31, 2021 at 11:12 pm #262843

    Elise Noromit
    Member

    Hello,

    Please make the site backup before you imported the products, then switch to the Storefront theme and try to import.

    Best Regards

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Viewing 5 posts - 1 through 5 (of 5 total)