Base import AJAX ERROR

This topic has 15 replies, 2 voices, and was last updated 3 years, 5 months ago by junlin.

Viewing 16 posts - 1 through 16 (of 16 total)

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November 10, 2020 at 8:34 am #240354

junlin
Participant

Error occurred when base import. AJAX Error!
I tried for another server and OS, but it continues to fail.
I tried CentOS7, CentOS8, Ubuntu16.04, Ubuntu 18.04 and so on.
It never succeeded.
I need your help.
Thank you.

November 10, 2020 at 9:42 am #240376

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

November 10, 2020 at 10:37 am #240390

junlin
Participant

Here is our server information.
Please check.
Thank you.

November 10, 2020 at 10:41 am #240396

Artem Temos
Keymaster

Hello,

We are not able to enter your admin dashboard and get an error in the browser.

Kind Regards

November 10, 2020 at 11:15 am #240415

junlin
Participant

Oh, I am sorry.
There was a problem with domain.
I will fix the domain problem soon.

November 10, 2020 at 11:15 am #240417

junlin
Participant

right now

November 10, 2020 at 11:23 am #240420

junlin
Participant

You can now login.
I activated woodmart theme and not installed plugins yet.

November 10, 2020 at 11:50 am #240430

junlin
Participant

Please let me know if you could login wp-admin

November 10, 2020 at 12:45 pm #240453

Artem Temos
Keymaster

Yes, we are able to log in now. Please, update the theme to the latest version 5.3.3 and then we will import the dummy content for you.

November 11, 2020 at 4:35 am #240597

junlin
Participant

I updated my Woodmart theme to version 5.3.3.
Would you like to help me with importing base data?
And if you succeeded import base data, please tell me why there has been import ajax error so far.
Thank you.

November 11, 2020 at 7:59 am #240638

Artem Temos
Keymaster

Please, enable WP DEBUG in the wp-config.php file. Also, provide us a correct FTP since we can’t access your server now http://prntscr.com/vh8a60

November 11, 2020 at 8:15 am #240641

junlin
Participant

I just checked your screenshot.
You are accessing Port 21,
I can access FTP using Port 22.
I also use FileZilla.

And I set WP_DEBUG as true in wp-config.php

November 11, 2020 at 10:15 am #240686

Artem Temos
Keymaster

The problem with Safe SVG plugin. It seems to be not compatible with your hostin server. We disabled it and imported the dummy content for you.

November 11, 2020 at 11:05 am #240707

junlin
Participant

Oh, that’s perfect!
Thank you very much for your help.
By the way, I want to know if it is okay to activate safe svg plugin after importing base data.
May I activate it now?

November 11, 2020 at 1:19 pm #240768

Artem Temos
Keymaster

It may cause some other errors on your website. You can contact your hosting provider and ask why this plugin throws an error like this PHP Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /var/www/html/wp-content/plugins/safe-svg/safe-svg.php:424

November 11, 2020 at 4:16 pm #240824

junlin
Participant

I see. Thank you again.
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