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Basel theme doesen’t show secondary images in the lightbox view

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #596415

    tegliucci
    Participant

    Hello, the following website is based on the BASEL theme: https://scatolificioeugubino.it/

    It is a couple of Years that the theme does not dispaly correctly the images in the product page:

    https://scatolificioeugubino.it/prodotto/scatola-pieghevole-in-cartone-ondulato-microonda-venus-pieghevole-grandi-misure-per-bottiglie/

    THere is a main image and a lot of secondary images.
    The previous behaviour of the image display section was the following:
    1. One image was THE MAIN IMAGE and it was displayed bigger than the other images (as it is now)
    2. When we clicked on the main image, it became bigger in the middle of the screen.
    3. When we clicked on other images, it became bigger in the middle of the screen.
    4. It was a sort of magnification of the image in the middle of the screen and people had the possibility to see them as a slideshow.

    Now if we click on the small images, them not take place in the middle of the screen. When you click on secondary images NOTHING HAPPENS. And when you click on the main image, it become bigger in the middle of the screen but this not starts the slideshow.

    We tried to deactivate all other plugins to see if it was some conflict, but the problem stays still there.

    Can you help us?

    #596429

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue.

    Thank you in advance.

    #596487

    tegliucci
    Participant

    Please read the private note.

    #596598

    Artem Temos
    Keymaster

    Please send us the password using the Private Content field here.

    Kind Regards

    #596642

    tegliucci
    Participant

    Reply to a message.

    #596680

    Artem Temos
    Keymaster

    Hello,

    As far as we understand, it is not our theme’s standard product gallery. It is added with custom code and it seems to be not working as expected. In this case, you need to ask the developer for help since our support doesn’t cover questions related to extra customizations.

    Kind Regards

    #597178

    tegliucci
    Participant

    Dear friends, please notice that actualy we are using your standard gallery. I explained in the worst way what the developer did: the developer uset YOUR shortcodes in the site. About image galleries, we are using your shortcode: [basel_gallery images=”12307,12283,12279″ view=”grid” spacing=”6″ columns=”3″ on_click=”lightbox” caption=””] and it doesen’t work. In private we will send to you a page in draft that you can only see by accessing as admin, where the shortcode is placed – and it doesen’t work.

    #597179

    Artem Temos
    Keymaster

    Hello,

    Thank you. Can we disable all plugins that are not related to our theme on your website to check why our gallery doesn’t work on this page?

    Kind Regards

    #597189

    tegliucci
    Participant

    Message in private

    #597193

    Artem Temos
    Keymaster

    We just tried this and now it works correctly. Here is a video https://gyazo.com/54a9c395d0050f4e98d8a3108b34eb70

Viewing 10 posts - 1 through 10 (of 10 total)