Home Forums WoodMart – Premium Template Basket Woocommerce problem

This topic contains 12 replies, has 3 voices, and was last updated by Solar Garant Solar Garant 5 days, 23 hours ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #155810
    Solar Garant
    Solar Garant
    Customer

    Hi,

    While checking our home page on a computer outside our office we discovered filled basket with a amount of €10148.99. If i go to another page then it is gone.

    Also we found out that if we have some products in our basket, and i am on my homepage, The basked is empty from there. So we can not see our filled basked on our homepage.

    Also we hear from clients that they not always can get a new password if they try to.

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    • This topic was modified 1 week, 2 days ago by Solar Garant Solar Garant.
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    #155821

    Hello,

    Password recovery functionality of the Woocommerce plugin. It seems that the problem with the cart is related to the cache. Try to turn off all third-party plugins and test how the cart with a standard Storefront theme behaves.

    Kind Regards
    XTemos Studio

    #155941
    Solar Garant
    Solar Garant
    Customer

    Hello,

    I have created a staging and installed storefront. The cart is working on the homepage as it should be. Further not any other plugin is deactivated. So it must be a Woodmart theme issue.

    Regards,
    OW

    #155957

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #156087
    Solar Garant
    Solar Garant
    Customer

    Hi my site is a live site with a lot of customers. i can not switch of my plugins. But i made a Staging copy you can get those admin details. And over there als all plugins are switched off.
    But again, with all plugins activated and standard storefront theme there is no problem.

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    #156106

    Hello,

    Sorry, but we can’t connect with this data.
    https://prnt.sc/puzbm4

    Kind Regards
    XTemos Studio

    #156142
    Solar Garant
    Solar Garant
    Customer

    As wp admin it should work

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    #156222

    Hello,

    We checked on several computers and we still can’t log in
    http://prntscr.com/pv9572

    Kind Regards
    XTemos Studio

    #156224
    Solar Garant
    Solar Garant
    Customer

    Try this one it’s renewed.

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    #156241

    Hello,

    The problem is caused by custom code in your child theme.
    http://prntscr.com/pvasdv

    Kind Regards
    XTemos Studio

    #156375
    Solar Garant
    Solar Garant
    Customer

    Yes that is right, we have done that in the past because of a better page speed. But if this is the issue why is it not an issue on Storefront? For now i have deleted it.

    And one other thing if i put a product in my basket, after each product is goes directly to card checkout. Only by quickshop then it is okay. In shop settings we have set action after add to cart as Show popup. But it don’t show.

    regards,
    OW

    • This reply was modified 6 days, 15 hours ago by Solar Garant Solar Garant.
    #156451

    The fact is that this code disable the cart functionality on the home page.
    Check if you didn’t enable redirect to the cart after adding the product in WooCommerce settings.

    #156489
    Solar Garant
    Solar Garant
    Customer

    Yes that was just the setting, thank you so much. Ticked can be closed.

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