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Best Sellers not working

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #121984

    MattUnsworthUK
    Participant

    I have set up a best sellers widget on my clients website, however it does not show the correct items. Like some she has never sold. Is there an obvious fix for this?

    Matt

    #121992

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    Could you please check which products are displayed by default WooCommerce best sellers element? Note that it order products by sales count so products with 0 sales are also displayed at the end of this list.

    Kind Regards

    #122477

    MattUnsworthUK
    Participant

    Hey, It is showing products that have never been sold. My client get quite a lot of sales, so there would most certainly be items here that should be showing where the ones that have never been sold should not.

    Is there something obvious I am missing?

    #122478

    Artem Temos
    Keymaster
    Xtemos team

    Could you please check which products are displayed by default WooCommerce best sellers element?

    #122479

    MattUnsworthUK
    Participant

    Hey,

    The 4 showing in the woocommerce best sellers ones I have confirmed are the best sellers.

    Matt

    #122480

    Artem Temos
    Keymaster
    Xtemos team

    Please, create a page with our element and WooCommerce one and send us your admin panel and that link so we can compare.

    #122481

    MattUnsworthUK
    Participant

    Hey, I have done so and added to page: Home2.

    Please find the login attached.

    #122482

    Artem Temos
    Keymaster
    Xtemos team

    We don’t see bestsellers element there. We see one product element with random order https://gyazo.com/a1c82c1282b409998874bea2f94961e4

    #122487

    MattUnsworthUK
    Participant

    Hey, Please see the bestsellers selected here: http://prntscr.com/nlgwfg

    Under the order by, what am I supposed to select then? There is nothing about number of sales there?

    Matt

    #122503

    Artem Temos
    Keymaster
    Xtemos team

    Just leave that field empty when you order products by a number of sales.

    #122573

    MattUnsworthUK
    Participant

    Hey, I have left it blank but still not showing best sellers. Any other ideas?

    Feel free to select the right options on the page to show me if you like?

    #122631

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, forgot to mention that it also should have “Descending” order https://gyazo.com/bb2a180f6750deabfa8f8a37728be737

Viewing 12 posts - 1 through 12 (of 12 total)