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blog not opening

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #286863

    kmshahulhameed
    Participant

    my blog doesn’t open

    Attachments:
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    #286956

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #288375

    kmshahulhameed
    Participant

    Dear Team,
    I am waiting for your support past 4 days. Till date nothing is resolved

    Hope you will attend my issue

    #288513

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    #288611

    kmshahulhameed
    Participant

    Please find the login details in private content

    #288705

    Hello,

    Your site is based on WP bakery page builder, and you installed and try to use Elementor.

    WoodMart works with either WP Bakery builder or Elementor builder at once, but not with both at the same time. In the process of the installation of the plugin, please install one building plugin, you are going to use. It is not possible to convert an existing site that is built on WP bakery page builder into Elementor. In order to have a site basing on the Elementor builder, it is necessary to replicate the site from scratch on a new WordPress installation with the Elementor plugin.

    As soon as you switch to Eelmentor, please check the blog.

    Best Regards

    #288824

    kmshahulhameed
    Participant

    Thanks for your reply.

    I recently installed Elementor but not used. Now i deactivated and created 3rd Trail post on blog also not working. Kindly help on it

    Thanks

    #288994

    Eric Watson
    Participant

    Please, provide us your FTP access so we can log in and check this on your side.

    Thank you in advance.

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Viewing 8 posts - 1 through 8 (of 8 total)