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Brand images issues
- This topic has 13 replies, 2 voices, and was last updated 10 months, 3 weeks ago by Luke Nielsen.
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January 3, 2024 at 6:33 am #526262
tamayo.ramiro.erParticipantI want to change the brand logos but I cannot find where to do it, I have searched everywhere but I can’t find where to do it please can you help me to find where this change can be made?? I have attached a screenshot of the brand’s section where I want to change.
I have also been having a problem with the enlarge image function on the product page, sometimes when I click on enlarge image sometimes instead of the image being enlarged this function closes the web page I mean the tab of the browser, This has happened many times, maybe you have any suggestion of how to solve this? I also attach a screenshot of the function that is causing the problem.
I also want to mention that I have installed the last Woodmart update but I cannot apply the patch don’t know why here I attach a screenshot of the error I’m getting when I try to apply the patch. hope you can help me to know what to do with three issues.
Attachments:
You must be logged in to view attached files.January 3, 2024 at 1:04 pm #526381
Luke NielsenKeymasterHello,
1. Enable the “Show brand on the single product page” option in Theme Settings -> Shop -> Brands: https://prnt.sc/bS8ppLgdgCHG
2. Please send me a video with the enlarge button issue for a better understanding.
3. That issue with the applying patch was fixed so please try to import it again.
Kind Regards
January 11, 2024 at 9:45 pm #529139
tamayo.ramiro.erParticipantHi Sorry for the late response, I’ll attach the video of the issue with the enlarge image button, I have another question, I noticed that there is a new update for the theme but for some reason, I cannot install it can you help me with this, please??
I tried to attach the video but the system won’t allow me to send it because of the size, can you send me an email where I can send the video?
- This reply was modified 11 months ago by tamayo.ramiro.er.
January 12, 2024 at 12:40 pm #529278
Luke NielsenKeymasterHello,
I suggest you upload the video here: https://dropmefiles.com.ua/en/ and then send me just the link.
Please read our article on how to update the theme: https://xtemos.com/docs-topic/update-the-theme/
Thank you for your time.
Kind Regards
January 12, 2024 at 6:19 pm #529415
tamayo.ramiro.erParticipantHi Luke,
Thank you so much that was useful! here is the link to the video https://dropmefiles.com.ua/en/HcBSyEeAmC I Hope you can help me with this, thank you so much.
January 15, 2024 at 3:19 pm #529944
Luke NielsenKeymasterHello,
In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
January 16, 2024 at 1:48 am #530162
tamayo.ramiro.erParticipantHi Luke, Of course, I can provide access please use these credentials
January 17, 2024 at 11:06 am #530680
Luke NielsenKeymasterHello,
I apologize for the delay.
Please clarify how can I login to the admin panel:
Thank you in advance.
Kind Regards
January 18, 2024 at 5:57 pm #531264
tamayo.ramiro.erParticipantHi Luke,
Of course, I’m so sorry I forgot to provide that info, additionally, I would like to ask you a favor please, I am in the process of testing the page but I am having a problem accessing the account as a client… I mean I have made the process that any client would need to follow to create an account and log in, but the login process is not working, I’m not sure what the problem is, I always get the error “invalid access data” I am sure that the login email is correct and I have reset the password many times so I’m pretty sure it is correct but it is still not working.. is there any special configuration in Woodmart theme that need to be set for this to work?? please could you also review this problem?
January 19, 2024 at 11:10 am #531437
Luke NielsenKeymasterHello,
I have the “Invalid access data.” message when I try to log in: https://prnt.sc/8gihZXAP1EUr . In general, the registration/login/account functionalities are not related to the theme so I cannot tell you some configuration (most likely, exactly this issue https://prnt.sc/8gihZXAP1EUr is related to WordPress). For now, I suggest you try to disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the results.
Kind Regards
January 23, 2024 at 12:47 am #532440
tamayo.ramiro.erParticipantHi Luke sorry for the late answer here are the new credentials
January 23, 2024 at 12:27 pm #532597
Luke NielsenKeymasterHello,
On my side still see the “Invalid access” message: https://take.ms/ObvGU4 , even via VPN: https://take.ms/3bhN5
Please check how it works on your side. Thank you in advance.
Kind Regards
January 25, 2024 at 1:06 am #533293
tamayo.ramiro.erParticipantI’m so sorry for this inconvenience here I send the updated credentials I have tried them and they are working
January 25, 2024 at 1:55 pm #533494
Luke NielsenKeymasterHello,
Please try to disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Kind Regards
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