Home Forums WoodMart – Premium Template Bug in your theme found (confirmed by yithemes)

This topic contains 3 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 2 days, 12 hours ago.

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  • #233934

    tussibag
    Customer

    We have found with yithemes developer team an bug in your latest theme files.
    We are using this premium plugin from yith website:
    https://yithemes.com/themes/plugins/yith-best-price-guaranteed-for-woocommerce/

    Basicly the email looks like this in demo (tested with 5 random themes and its working fine):
    https://yithemes.com/wp-content/uploads/2016/09/04-3.jpg

    Then we activated woodmart theme. Then the emails looking like this:
    https://ibb.co/vsxck5d
    The image is to large and fill the full width of email. But correct is just an thumbnail.

    So we started ticket on yiththemes.com Feedback:
    “Plugin will use Shop Thumbnail size if its correct defined by theme core. Please download attached file and move it to the following path wp-content\themes\your-theme-name\woocommerce\emails to fix your theme bug. Your theme is fine but something coud be better and more effective in code. We finish it for you. Contact your theme developer to solve that issue in next update”

    Updated php file to fix that issue in theme files (because we are not able to upload it in your form for security reason):
    https://easyupload.io/gxvukx

    • This topic was modified 3 days, 11 hours ago by  tussibag.
    #234004

    Hello,

    Sorry, could you please explain what exactly is wrong when our theme is active? What should we change in the code?
    The file you uploaded is not a part of our theme but comes with the plugin. We don’t know what was changed there.

    Kind Regards

    #234028

    tussibag
    Customer

    Email screenshot when your theme is not active:
    https://yithemes.com/wp-content/uploads/2016/09/04-3.jpg
    Product image in email is shown like an thumbnail.

    When woodmart is active:
    https://ibb.co/WtQHs9F

    Image have full width and is to large.

    Developer of plugin told us most of new/modern theme already provide the correct code and files to give set right image size in email like thumbnail. Woodmart does not have this, so they send us the uploaded php file to solve that issue.

    But i dont wanna add files into core folder to theme or child folder. Maybe there is an chance to solve that with woodmart options or you can add this to your theme package files?

    Many other user also using yith plugins and they all will have the same issue. Issue is confirmed by yith developer team.

    #234120

    Yes, we would be glad to help you. But we need to understand what the problem in our theme’s code. Please, ask plugin’s developers for some details. What should we change in our theme files?

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