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- This topic has 9 replies, 2 voices, and was last updated 5 years ago by Elise Noromit.
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November 28, 2019 at 3:40 pm #159706
ricardocastro1ParticipantHi,
I just installed the theme in a new site frenirodamientos.zigma.group, I have made changes in Slider Revolution, the changes are saved correctly and I can see the new slide working from admin but when try to see the site the slider revolution doesnt have the changes.
Can you help me please?
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You must be logged in to view attached files.November 28, 2019 at 4:03 pm #159710
Elise NoromitMemberHello,
Yes, the issue is caused by the cache, I suppose. Try to clean the cache in the browser and in the site or deactivate the plugin not related to the theme.
Best Regards
November 28, 2019 at 5:03 pm #159726
ricardocastro1ParticipantWhat plugin do you reffer? I just installed the lugins recommended in the installation
November 28, 2019 at 7:46 pm #159758
Elise NoromitMemberHello,
Please clean your browser cache. Make sure your server is not configured to cache the site.
Best Regards
November 29, 2019 at 12:46 pm #159943
ricardocastro1ParticipantHi, I just did what you said but the sliderrev doesnt work, please check the admin credential in private content
November 30, 2019 at 11:15 am #160128
Elise NoromitMemberHello,
Please switch to any default theme and check how the slider works to find out if our theme causes the problem.
Best Regards
December 3, 2019 at 10:41 pm #160917
ricardocastro1ParticipantHello,
I changed the server and the domain to check, but the issue is in the template, I´m getting the same problem with revolution slider.
Please you try to make any change and will see the issue, I´m sure it is not the server, because I ve used two different servers.
This is weird because I have used this template in other sites and works perfect and the support is the best.
I really appreciate your help!
December 4, 2019 at 7:47 am #160961
Elise NoromitMemberHello,
The credentials are not workable, please provide the valid ones.
Best Regards
December 4, 2019 at 12:00 pm #161039
ricardocastro1ParticipantPlease try again with this password
December 4, 2019 at 3:30 pm #161108
Elise NoromitMemberHello,
We have checked the slider and it works properly: https://prnt.sc/q642vk and https://prnt.sc/q6430t
You have two equal sliders perhaps you edit one and show another one please check: https://prnt.sc/q643nd
As for the blocks on the slider, there is the option to create a global layer which is applied over all the other slides. Here is the screen how to get there and edit: https://gyazo.com/b34b7f211ba20a224c315abfdac41719
Best Regards
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