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cannot import Grocery Theme in WoodMart

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #455743

    bmwbimmer93
    Participant

    I disabled all but the required plugins and it keeps timing out before it finishes

    AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.

    #455785

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #456820

    bmwbimmer93
    Participant

    Hello, Can I get an update?

    I sent over the required information

    Thanks

    #456821

    bmwbimmer93
    Participant

    Required information attached

    #456900

    Hello,

    Please check your site now.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)