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Cannot Update theme from within wordpress

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  • #282886

    spongebobsmum
    Participant

    Hi when i click update I always get the following error.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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    #282964

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide site admin and FTP access to the private area.

    Best Regards

    #282974

    spongebobsmum
    Participant

    Thank you for your kind reply, please see below

    #283028

    spongebobsmum
    Participant

    I did all those steps my friend. No success

    Please read below

    #283305

    Hello,

    Please follow these steps:

    1. Export the Theme Settings in the Theme Settings > Expoft / Import.

    2. Make the full backup of the site.

    3. Deactivate all the plugins.

    4. Switch to any default theme and delete the current one.

    5. Upload the new version, install, activate.

    6. Update all the plugins in Appearance > Install plugins, activate them.

    7. Activate all your rest plugins.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)