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Can't activate theme

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #329079

    im.dvnl
    Participant

    Hello,
    I have just purchased and installed Woodmart theme, but can’t seem to activate the theme.

    Here is the error I receive after activating:
    The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.

    Server provider says they can’t see any errors on their site. Appreciate your help.

    Daniel

    #329095

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #329299

    im.dvnl
    Participant

    Sure, here you go:

    #329329

    Artem Temos
    Keymaster

    Your server seems to have some connectivity problem with our API https://gyazo.com/13c28463f6bb4ef9265bb48b8844a104
    Please, contact your hosting provider and ask if it is possible to make requests to xtemos.com and 138.201.123.145.

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)