Can’t add a specific product in Frequently Bought Together !

Hi.
I can’t add a specific product in Frequently Bought Together Bundle !
I copy and paste the product tilte to search it when I add a new row , but it says “No results found” !!!

Any ideas ?

Hello,

Sorry to hear about the inconvenience but we have confirmed from the Test Site, the Product selection in FBT is working fine. Can you please share valid WP-ADMIN Login details of your Site in the below listed format on which you are facing the issue so that we can proceed further and check the issue on your Site and assist you accordingly. Also, please share the exact Product URL too on which you are trying to add the Frequently Bought Together.

WP-ADMIN URL:
WP-ADMIN USERNAME:
WP-ADMIN PASSWORD:

Best Regards

I give you the credentials.
Thanks

Please , don’t deactivate any plugins , since it’s a live website.
Let me know before, if you plan to make any changes.

Thank you

Hello,

Sorry to say but your provided WP-ADMIN Login details are not Super Admin ones so we are unable to access the Dashboard, Themes, or Plugins area. Hence, we are unable to proceed further. So, can you please update these Logins to Super Admin so that we can proceed further and check the issue on your Site and assist you accordingly? Also, please take a complete Backup of your Site too.

Best Regards.

Hi.
Please check again.
It should be OK now.

Ragards

Hello,

We tried to create a Test Product on your Site and then tried to add it in a new Bundle by adding it’s full name > and it showing fine to select: https://ibb.co/4tvsKf0

Although, we deleted the Product as your Site is Live.

So, there are two possibilities in this regard. Either the name of the Product is in another Language so the automatic Product selector under the dropdown isn’t picking that up or some third party plugin might be conflicting. Because we suppose the Product itself doesn’t have any sort of issues, right?

So, can you please provide a Staging Site with the WP-ADMIN Login details having the same issue so that we further check this issue there with deactivation of third party Plugins and removal of on-Site Customization to get better idea of the issue because on our Test Site, we aren’t facing such issue.

Best Regards

I gave you the item that it’s impossible to select (and there are a few others with this issue).
Did you try with this item to add ?
This is the item https://www.pharmacy1.gr/product/apivita-sabouan-mens-tonic-kata-tis-trichoptosis-gia-2/

Regards

Hello,

We are seeing the issue on your Site like you mentioned that if we are adding the complete name of your Product directly under the dropdown selector, it is showing result not found but to confirm it more on our Test Site, we created a Product with the exact name that you have on your Site for the Product. Here is the Product URL: https://blackpearlspro.com/woodmart_support/product/woven-nylon-apple/

Then we tried to copy the whole name as it is added and then try to search it under the FBT and it was showing fine: https://ibb.co/dDjjWmp

So, this clears the fact that it is not a Theme-end issue.

So, now to check this on your Site we didn’t proceed further because you said it is a Live Site. So, that’s why we asked you for a Staging Site if possible so that we can thoroughly check this issue on that by deactivating third party Plugins and other things possible.

Best Regards

[pharmacy1]

I really don’t know what’s going on here.
I have DELETED the bundle from the Products->Frequently bought together , but the element and the bundle still remains in the products page !!!

(i have trying disactivating all not necessary plugins , but the issue remains)

Look … https://www.pharmacy1.gr/product/apivita-sabouan-womens-tonic-me-ippofaes-dafni-tonot-2/
and here … https://www.pharmacy1.gr/product/apivita-sabouan-mens-tonic-kata-tis-trichoptosis-gia-2/

On the first link the “add to cart” action in the FBT element doesn’t work (and was never working in this page) !!!

• This reply was modified 2 years, 4 months ago by pharmacy1.

And I can’t add to bundles almost every product I have tried, except the new ones !

Hello,

Sorry for all the inconvenience caused.

Right now, we have turned off the Frequently Bought Together on your Site under the Theme Settings > Shop > and now the FBT’s don’t show on your Products.

According to your mentioned concern regarding this, there are some confusions for which we can’t seem to understand correctly.

Can you please first confirm if you want to use the FBT on your Site or not?

If yes and you are facing an issue using the FBT, then kindly if possible please provide a detailed Video of the concerned issue regarding using the FBT so that we can better understand at the first place and then assist you accordingly.

Best Regards

Yes , I want to use FBT and when I saw that feature in 7.0.3 version I was excited !

But it definetely doesn’t work smooth !

I can’t add any product (except some recent new products added) !

Please look at the video I attach.
https://files.fm/u/7ay6npvmt

I have tried disabling every plugin not importand for the theme , but the issue persists ! !

Regards

“So, there are two possibilities in this regard. Either the name of the Product is in another Language so the automatic Product selector under the dropdown isn’t picking that up or some third party plugin might be conflicting. Because we suppose the Product itself doesn’t have any sort of issues, right?”

First of all I have to say that YES most of my products are in Greek language.

Well , I have found something…

I copy the full product name (like I show in the video) and then paste it in the row where the FBT searches for the item to add it in the bundle.
Initially , it says “Item not found”
After that, I start to delete letter by letter from the end of the name to the start.
WHEN I DELETE SOME CHARACTERS LIKE “-” OR “&” OR ” ‘ ” THEN THE ITEM APPERARS IN THE SEARCH RESULTS !!! (most of them actually)

You definetelly have to make a fix for this !.

Waiting for your reply
Best regards

Hello,

It looks like a general WooCommerce problem. Please, check how it works with the products search form in the products list as on the screenshot https://monosnap.com/file/JpDFO588ZTzvOGPg7R15buA1XxSUny

Kind Regards

[pharmacy1]

You are absolutely RIGHT Artem !

When I copy-paste the item’s name and search it in All Products , no results can be found !!!
Also, when I paste the item’s name in the search box of the home page there is another strange behaviour. It gets a result and then jumps AUTOMATICALLY to the products single page , without waiting for the user to press on the search result to select it (it shouldn’t be like this) .

Check with this search term by yourself,please APIVITA Σαμπουάν WOMEN’S TONIC με Ιπποφαές & Δάφνη Τονωτικό για Γυναίκες – 500ml

• This reply was modified 2 years, 4 months ago by pharmacy1.

Hello,

It is how it works with any theme. When there is only one search result – it redirects you right to this product page. It is a WooCommerce feature.

Kind Regards

It looks like a general WooCommerce problem. Please, check how it works with the products search form in the products list as on the screenshot https://monosnap.com/file/JpDFO588ZTzvOGPg7R15buA1XxSUny

It doesn’t show results for these “problematic”items even in All Products search as you suggested to try.
Why ??

Regards

And this product https://www.pharmacy1.gr/product/apivita-sabouan-womens-tonic-me-ippofaes-dafni-tonot-2/ has been contained in APIVITA HAIR bundle , but the element is not visible !!!

Hello,

If these products can’t be found by the WooCommerce search form then there is some bug in WooCommerce itself.

As for the second product, it doesn’t have any bundles added at the moment.

Kind Regards

OK , thank you.

It would be a usefull improvement if you could allow us to add a product to the bundle also by it’s SKU (not only by it’s name).

Regards

Thank you for the suggestion. We will consider this for our future updates.

Kind Regards

[Author]

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