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Can’t edit pages in Elementor anymore

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #397915

    Bulld Digital
    Participant

    Hi, for some reason Elementor stopped working when I try to edit a page. It does this on every page I try to edit.
    I goes into a loop.

    Do you get an error when trying to edit?
    A) No, just a loading screen. No editor. Errors from Chrome: https://share.getcloudapp.com/OAuj0rQz

    Which steps have led to this problem or which steps have you tried so far to resolve it?
    A) I have no idea how this came to be. So far, I’ve tried the following things:
    1. Disabled all plugins but Elementor
    2. Tried downgrading to a previous version of Elementor
    3. Tried the safe mode
    4. Memory limit is already at 768MB, so that should not be an issue
    5. Installed “Hello Elementor” and everything worked again.

    Also, if you could provide the following, it’ll be great:
    – A screenshot or screencast of the issue
    A) https://share.getcloudapp.com/Qwudvlob

    I then installed “Hello Elementor” theme and everything worked again.

    #398021

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary FTP access to the live site to take a better look at the issue there.

    Looking forward to collaborating with you!

    Kind Regards

    #398052

    Bulld Digital
    Participant

    Hi Luke, please see the acces details in the private area.

    #398091

    Luke Nielsen
    Keymaster

    Hello,

    This issue happens when our theme registers widget items, the default theme doesn’t have such an issue because it does not register widget items, therefore this issue is related to the Elementor and you are not alone in a problem like this.

    https://github.com/elementor/elementor/issues/19390

    We will monitor this issue. In the meantime, you can roll back to the previous version of Elementor (3.6.8) and Elementor PRO.

    Please don’t hesitate to refer any more questions, concerns, or suggestions to our customer service team

    Kind Regards

    #398101

    Bulld Digital
    Participant

    Hi Luke,

    Thank you for investigating this issue and providing the link to github.
    I’m also in contact with Elementor support as they are willing to investigate the matter.

    I hope there will be a solution soon.

    #398145

    Luke Nielsen
    Keymaster

    Hello,

    We hope as well that a solution will be soon. Please be patient and let me know if you will have some additional information.

    Thanks for your time and have a great day

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)