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Can’t import theme cause AJAX import error.

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  • #471359

    vivekdhankar143
    Participant

    I am unable to import the demo content, all the wordpress requirements as per the documentation is fulfilled, still i am getting the same error.

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    #471368

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    It looks like the mb_strtolower function is disabled on your server. Contact your hosting provider for help on this matter. https://gyazo.com/b5b6ff99ca2a3b68a8f76ff7e31ff81c

    Kind Regards
    XTemos Studio

    #471439

    vivekdhankar143
    Participant

    It is a theme problem, you have not defined the function properly.. please resolve it, i can give you the complete access.

    #471479

    Artem Temos
    Keymaster

    This function is not related to our theme. It is a generic PHP function. Also, this error is caused by the Elementor plugin. We never call this function in our theme.

    Kind Regards

    #471686

    vivekdhankar143
    Participant

    If you are saying that this issue is related to elementor, then why this error again showing “Can’t import theme cause AJAX import error.” even if i am using wp bakery page builder.
    Please guys don’t cheat after receiving my money. Please help me to import the demo, otherwise refund my money back

    #471712

    Artem Temos
    Keymaster

    Hello,

    If you can’t enable this function on your server then you will not be able to run our theme, unfortunately. If you want to request a refund you can do this on this page https://themeforest.net/refund_requests/new

    Kind Regards

    #471730

    c-tin.nl
    Participant

    The support guys gave you very fast respons, and tried to help. And you blame them for cheating you for what? 60 USD ? Please ask your refund, and look for another theme. Good luck !

Viewing 7 posts - 1 through 7 (of 7 total)