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Can’t install demo content – gets stuck on 30%

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #617205

    shineinternet.co.uk
    Participant

    Hi there, I am getting this error message – “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” I have done the following:

    Made memory limit 256MB
    Changed max execution time to 400

    Still gets stuck with trying to import the ‘Medical Marijuana’ demo. Can you login and check please? I have added the login info in the private section.

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    #617226

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Sorry, but we can’t visit your website and get the following error https://monosnap.com/file/4nnVCbmbvnJgqITb2am6JDa9BAIUX5

    Kind Regards
    XTemos Studio

    #617227

    shineinternet.co.uk
    Participant

    Have whitelisted your IP, can you try now please?

    #617268

    Artem Temos
    Keymaster

    Please send us your FTP access so we can check it further.

    #617273

    shineinternet.co.uk
    Participant

    Don’t worry, managed to sort it. Was a cache plugin issue I think

Viewing 5 posts - 1 through 5 (of 5 total)