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can’t load it on safari

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  • #203890

    imane
    Participant

    hello, I got this message from woocommerce, I think version of now is not upgraded to meet woocommerce terms, I have errors on site, and I can’t load it on safari

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    #203913

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You may need to edit the child theme’s style.css file and change the parent theme name there. It should fix this issue.

    OR

    Sometimes you have uploaded a wrong file. Read this article about this error https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.199633960.704840866.1516998305-1337139932.1488383483

    And your provided WP Admin Login details are no more correct/working now.

    Best Regards.

    #203918

    imane
    Participant

    sure, please help me to fix this issue. credentials in private

    #203947

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please check your site now after removing the browser cache and check if the issue still exists or not.

    Best Regards.

    #203969

    imane
    Participant

    hey. I don’t know what you did but I lost some changes I made on prices, and the footer disappeared. and I still can’t get in safari. Please can you make a backup from cloudways to yesterday night, or should I ask my developer.

    #203976

    imane
    Participant

    I fixed footer and widgets in shop, I am checking with developer to fix pricing css, but the problem is still ther on safari can’t load the site.

    #204128

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We just tested your website in Safari on Mac and it is working correctly for us https://gyazo.com/733cb19fc6e9f6a5f35c0e3f7c5a2ec9

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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