When I am using the website’s login page in order to login (whatever role I have), I cannot login. It is stay at that page.
I use the admin url in order to login.
What’s your problem you faced when trying to login? I first kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.
The issue is that after I click login, I am not in my account. See the attached video.
I tried the same flow with the Twenty Twenty-Three theme and it works.
To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.
Did you login through the admin url or through login that clients will login. From the account in the Home page?
The admin url works for me as well.
Yes it is okay to deactivate plugins for testing
Here is the link https://we.tl/t-AM87BioBwZ
I also asked from my client to register a new user and try to login and told me that he was not able to login as well. I think online the first time he manage to do it
Our developer checked the issue and I would like to inform you that the observed issue may be related to the cache generation process. I kindly ask that you reach out to your service provider for assistance to clear both your server cache and browser cache. They will be able to guide you through the necessary steps to ensure that the CDN is deactivated and the server cache is cleared effectively.
I clear the cached from the server and tried to login from a different devices and different places but the same issue reported. All devices I tried can login from the My Account page but not from the right pop up.
Also, I added wd debugging plugin and checked the logs from ftp but there are no failed logs.
First of all, take my apologies for the delay in answering because of the weekend.
To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, our developer will dig into the issue more deeply and provide you more detailed answers.
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