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can't login from front page

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 15, 2017 at 6:39 am #29016

    bboyfan
    Participant

    can’t login from front page

    December 15, 2017 at 7:57 am #29042

    Artem Temos
    Keymaster

    Hi,

    Could you please provide us your admin access so we can check how it works with default WordPress theme?

    Regards

    December 16, 2017 at 12:20 am #29199

    bboyfan
    Participant

    sure

    December 16, 2017 at 4:01 am #29203

    bboyfan
    Participant

    also cant reset password. I have try change disable plugin but the same. change theme the function will works normally.

    December 16, 2017 at 8:06 am #29226

    Artem Temos
    Keymaster

    Could you please provide us your FTP access also?

    December 17, 2017 at 12:19 pm #29336

    bboyfan
    Participant

    yes.

    December 17, 2017 at 7:08 pm #29365

    Artem Temos
    Keymaster

    We tested everything and found that the problem is caused by our number of columns and number of products per page selections. These features use WooCommerce sessions and somehow override them. Unfortunately, we still can’t find how to solve it. We disabled them for you and now my account should work correctly.

    December 18, 2017 at 1:53 am #29384

    bboyfan
    Participant

    There is no problem now. thank you~

    December 18, 2017 at 8:02 am #29409

    Artem Temos
    Keymaster

    Great, you are welcome.

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Viewing 9 posts - 1 through 9 (of 9 total)