Home Forums WoodMart – Premium Template Can't Select Payment Option at Check Out

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This topic contains 5 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 6 months, 1 week ago.

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  • #122414

    denisechapman
    Customer

    The payment option section is greyed out with a loader spinning and spinning.

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    #122440

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    #122562

    denisechapman
    Customer

    Hello. I changed to 2019 and issue still exists. Would you be able to log in and see if something is not set right? I usually have no issue with this and I am completely lost here. Thanks!

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    #122577

    Hello,

    Please check the issue on one of the default themes to understand where our theme causes the problem. We suspect that this is the issue of Woocommerce and payment plugins conflict. Such an issue is out of our support scope as we support our theme. Try to contact the payment plugin support.

    Best Regards

    #122775

    denisechapman
    Customer

    But Woocommerce is built into your theme. We only have PayPal standard selected. I need your help please! We bought your theme because it had woocommerce and now you won’t support? You must have come across this before. This is useless to us if it will not work.

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    #122802

    Hello,

    We provide full support for our theme. Our theme fully supports Woocommerce, however, we do not guaranty the 100% compatibility of the payment plugin to Woocommerce. Our support does not cover fixing third-party plugins. Please contact the plugin support.

    Best Regards

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