Can’t update the theme, says unauthorized..

also the website redirects to malicious sites, what to do? please help

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Also, “I’ve thoroughly checked your site, and it’s not redirecting to any malicious sites. Everything seems secure from my end.”

Best Regards.

it’s not working at all, please help, it says theme successfully deactivated but doesn’t show a place where I can put my purchase code

and it’s not updating, keeps saying Unauthorized

Hello,

Please make a full backup of your site and share the wp logins details so i will update the theme on your site.

Best Regards.

sorry for late reply, sure thing… providing the details in the private content

Hello,

You have missed the login details, please share your Site WP-ADMIN Login in the price area so i will check and update the theme on your site.

Best Regards.

I can’t find the price area… where is it? I’ve put in the extra information last time it says

Extra information (visible to moderators only)

what do I do now?

I have provided both the username and password of WP-ADMIN in the last reply in the extra information section, please check

Hello,

Sorry I have not found your login details. Please share the wp login details in private content under the message area

Best Regards.

yes please update the theme, maybe you need to change slight source codes if it’s preventing the update from there, I don’t know, provided login details below

oh and if you can make sure if it’s safely backed up from the backuply plugin, I am not sure if I was using it right, people are using the website already and it can’t just go down, thank you <33

Hello,

Your issue has been resolved. Check back your site and check the issue.

Best Regards.

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