Cant update theme

Dear sirs
continue on https://themeforest.net/comments/28700902
i do that:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

But again i have this error: Paket nije moguće instalirati. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Thanx for help.
Zeljko

Hello,

Thank you very much for choosing our theme and for contacting us.

Please disable all the plugins and activate the parent theme, update the theme, then update all the plugins in Appearance > Install plugins. Then you need to update other plugins.

Let us know if the problem remains.

Best Regards

Dear sirs
I still have the same problem.
Ažuriranje nije uspjelo: Paket nije moguće instalirati. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Can you help.
Thanx
Zeljko

Hello,

Please make the full back up of your site, I will update the theme.

Best Regards

Dear sir we have backup. I see that site do not work now.

i activated plugins again but you can continue. Thanx

Dear Sirs when we can get your help. Backup is done. Thanx

???

Hello,

Please, first your SSL certificate on the server first https://gyazo.com/05b6b64244835bd9808234527b6c7e66
Then, deactivate the theme license and send us your purchase code so we can check what is wrong.

Kind Regards

It is done.
Thanx

Hello,

Please, deactivate the theme license in your dashboard first so we can check.

Kind Regards

Dear sirs i deactivated.
Also plase can you check our links in menu do not work.
For example https://www.voger.hr/brendovi/

Hello,

As we can see, the theme is still activated. Please, deactivate it and send us a screenshot.
Also, describe in detail your problem with the menu items so we can help you.

Kind Regards

Dear Sir I try to deactivate and i get message: Theme license is successfully deactivated.

But when i again go to that iption i steill see that theme is activated.

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[loptix]

Hello, just passing there.

I Notice that you are using Nulled Version of the theme (your screenshot shows NULLED-BY-GANJAPARKER). Guessing That is the reason why you can’t get any update.

I think you’ll have to re-install the Officiall Theme from Woodmart, as your files may be corrupted. Or just let the support team guide you for that.

Best regards.

• This reply was modified 1 year, 6 months ago by loptix.

Hello,

Yes, you need to install our original theme package downloaded from ThemeForest in your account section.

Kind Regards

Thame finaly i do that without any problem.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

[Author]

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