Can’t update theme to 7.0.3. in WP admin

[hamster2116]

Dear support, I can’t update my theme via the Update Now link in WP admin.
It says
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I read your documentation and it says to deactivate / activate the license, which I did, but it did not help.

The site had a different domain while under development and I switched to a new domain. Back then I already activated/deactivated the license to do so. In my account it lists the correct active domain. Can you help? Should I manually update it?
Thanks in advance.

• This topic was modified 2 years, 8 months ago by hamster2116.

Hello,

Please read and follow the instructions here:

https://xtemos.com/docs-topic/update-the-theme/

Otherwise, share the WP admin login details so I will update the theme for you.

Best Regards.

I followed the instructions it still results in this error Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

It is a multisite network and admin can’t update theme, only super admin.

Is there a way I can update the theme by myself? Maybe manually update it by uploading theme file from envato?

See attached screenshot from my account all active domains (3) from the multisite network.

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Hello,

Please share the WP admin login details so I will update the theme for you.

Best Regards.

Super admin access provided below
You can access themes by My Sites > Network Admin > Themes
Please notify me as soon as you update it

Hi,

I have updated the theme and plugins on the site, please check the site now after removing the browser cache.

Best Regards.

Thank you so much for you help, the update issue is solved now.

Most Welcome !!!

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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