Home Forums WoodMart support forum Can't update to latest version

Can't update to latest version

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #282628

    neuesmarketing
    Participant

    Hello,
    when I want to install the latest theme version, I get an error. I have added a screenshot. I am looking forward to the feedback.

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    #282635

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check why the automatic update doesn’t work for you?

    Thank you in advance

    #282643

    neuesmarketing
    Participant

    hello, thanks!

    #282644

    Artem Temos
    Keymaster

    We need your FTP access also, please.

    #282818

    neuesmarketing
    Participant

    See here:

    #282830

    Artem Temos
    Keymaster

    We can’t connect to your server with this information http://prntscr.com/11dvl13

    #282832

    neuesmarketing
    Participant

    Hey,
    its an SFTP Server. Try it one more time.

    #282838

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #282840

    neuesmarketing
    Participant

    Thanks, it works.
    Now there are two PayPal Buttons on the product page.
    Don’t know why. Can you check?

    #282845

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

Viewing 10 posts - 1 through 10 (of 10 total)