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Captcha issue

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #454782

    Madoo Webdesign
    Participant

    Hello,

    for a website we use the plugin “YITH WooCommerce Request a Quote” with the option recaptcha.
    but we can’t send the form. we get an error, when we change to another theme it’s working.

    os can you help and fix the recaptcha issue.

    #454826

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #455185

    Madoo Webdesign
    Participant

    hello,

    I did some tests.

    When I disable WPforms with woodmart it’s working
    When I enable WPforms with default theme it’s working
    When I disable WProcket with woodmart and wpforms also not working

    I hope you have an solution or what can I ask or say to WPforms?

    #455194

    Artem Temos
    Keymaster

    Hello,

    Could you keep both plugins and send us your admin access so we can do the test with WoodMart and the default theme also?

    Kind Regards

    #455224

    Madoo Webdesign
    Participant

    I have an wp staging for testing this issue.
    In the private content important details

    all plugins are installed.

    #455418

    Artem Temos
    Keymaster

    We just tested the form and it looks like it works correctly. Here is a screenshot https://gyazo.com/f845bbf000f98f4072264bfaacad64fe
    Could you please clarify how can we reproduce the problem?

    #457001

    Madoo Webdesign
    Participant

    hello,

    I have checked and it was a little setting in wpforms. No-Conflict modus was enabled and I disabled this function and it works.

    #457025

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)