Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.
If you see the same on the Storefront, please contact the plugin support as we do not have instructions on how to configurate.
Have you checked the issue on the Storefront? If you see the same it means our theme does not cause the problem.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.