Cart Drawer Stopped Working

This topic has 5 replies, 2 voices, and was last updated 5 years, 10 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

Author

Posts
January 8, 2019 at 5:22 pm #100747

wmdigital
Participant

Hi,

We have an issue cart drawer. When we add items to cart they show up in the drawer
BUT if I go back to the main page, the icon shows I have items in cart but when I click the cart icon the drawer page is blank.

Please help!

Thanks,
Sze

January 8, 2019 at 9:23 pm #100780

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme so that we could check the issue.

If it does not help switch to the parent theme.

Best Regards

January 9, 2019 at 5:31 pm #100996

wmdigital
Participant

Hi,

Thanks for getting back to me.

I’ve deactivated all plugins that are not related to the theme on the staging site. It’s been a while so hopefully I got it right.

Please see link to the staging in the private content. Username and password should be the same.

Thanks,
Sze

January 9, 2019 at 7:15 pm #101021

Elise Noromit
Member

Hello,

I am checking your site and see that now Add to cart works https://gyazo.com/9066353d6c0b6bab9c7e5657d01fbd32

I went to the shopping cart, then to the homepage, then updated the page and products were still in the cart https://gyazo.com/c162b0694a9c4ab714aae4d18a1b80ec

Best Regards

January 10, 2019 at 2:11 pm #101156

wmdigital
Participant

Hi,

We found that the culprit was this plugin: WC Speed Drain Repair. We deactivated and it’s working again. Just wanted to share in case other people have the same issue.

You can close this ticket.

Thanks,
Sze

January 10, 2019 at 2:24 pm #101159

Elise Noromit
Member

Hello,

Thank you for sharing the information.

Best Regards
Author

Posts