Home Forums Basel – Premium Template Cart Drawer Stopped Working

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This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 months, 1 week ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #100747

    wmdigital
    Customer

    Hi,

    We have an issue cart drawer. When we add items to cart they show up in the drawer
    BUT if I go back to the main page, the icon shows I have items in cart but when I click the cart icon the drawer page is blank.

    Please help!

    Thanks,
    Sze

    Private Content Hidden
    #100780

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme so that we could check the issue.

    If it does not help switch to the parent theme.

    Best Regards

    • This reply was modified 5 months, 1 week ago by Elise Noromit Elise Noromit.
    #100996

    wmdigital
    Customer

    Hi,

    Thanks for getting back to me.

    I’ve deactivated all plugins that are not related to the theme on the staging site. It’s been a while so hopefully I got it right.

    Please see link to the staging in the private content. Username and password should be the same.

    Thanks,
    Sze

    Private Content Hidden
    #101021

    Hello,

    I am checking your site and see that now Add to cart works https://gyazo.com/9066353d6c0b6bab9c7e5657d01fbd32

    I went to the shopping cart, then to the homepage, then updated the page and products were still in the cart https://gyazo.com/c162b0694a9c4ab714aae4d18a1b80ec

    Best Regards

    • This reply was modified 5 months, 1 week ago by Elise Noromit Elise Noromit.
    #101156

    wmdigital
    Customer

    Hi,

    We found that the culprit was this plugin: WC Speed Drain Repair. We deactivated and it’s working again. Just wanted to share in case other people have the same issue.

    You can close this ticket.

    Thanks,
    Sze

    #101159

    Hello,

    Thank you for sharing the information.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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