Cart Empty!

Yesterday My client was logging in.
It put products on his page, then next day all cart disappeared!

What is the problem?

I disabled Cookie-Script in Google Tag Manager and tested in incognito/private mode on: DuckDuckGo, Brave, Edge, Firefox, Chrome, and Samsung Internet. In all of them, the saved cart was visible at first.

Then I re-enabled Cookie-Script via Tag Manager, and this is what happens when I click “Reject”:

DuckDuckGo: cart still shows the saved products (cookie policy popup does not appear)
Brave: cart still shows the saved products (cookie policy popup does not appear)
Edge: cookie popup works, I reject, cart becomes empty
Firefox: cookie popup works, I reject, cart becomes empty
Chrome: cookie popup works, I reject, cart becomes empty
Samsung Internet: cookie popup works, I reject, cart becomes empty

There is something I can do?

And I want to know:
Loggin User Cart has expiring time? I activated Abandoned cart, there is option “Delete Abandoned cart 30 days later”, could be connected with that issue?

Hello,

The issue is caused by Cookie-Script blocking WooCommerce cart/session cookies when “Reject” is clicked in some browsers. The Woodmart Abandoned Cart feature does not delete active logged-in carts immediately, so it’s not causing this.

To fix it, mark the cart/session cookies as necessary in Cookie-Script so they remain active even if users reject optional cookies. This will prevent the cart from disappearing.

Best Regards,

Thank you.
Could you tell me basically when the cart will be cleared, and how I can keep clients’ carts saved for a longer period? Also, could extending this time cause any issues? I saw keep cart is 48 hours not logged, but if is logged?
I’m considering enabling the “Wishlist” feature — do you have any recommendations?

Hello,

1. Cart timeout – after this period of inactivity, the cart is marked as abandoned
2. Cart cleanup – after this period, abandoned carts are permanently deleted

Both logged-in and guest users follow these same rules. Guest carts are only saved if the user provides an email at checkout and the “Recover guest carts” option is enabled.

• Cart timeout (for example from 2 days to 7–14 days)
• Cart cleanup (for example from 30 days to 60–120 days)

Extending these values generally causes no issues; the only consideration is that very long periods can increase the number of saved records in the database on very large stores.

Regarding the wishlist, Navigate to Theme Settings > Shop > Wishlist.

For a detailed guide, please refer to the documentation: https://xtemos.com/docs-topic/wishlist/

Best Regards,

[Author]

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