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Cart in Header shows items, but cart slideout is blank

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  • #466870

    jason-2539
    Participant

    The header cart icon shows I have items in my cart, but when clicked on the slideout cart is empty. I’ve had this issue for a while now on both desktop and mobile, and it seems random in behavior. I’ve cleared any cache/CDN available, and still see it behaving. I’ve attached screenshots of the cart icon in the header showing 2 images, but the cart itself being empty.

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    #466938

    Hello,

    On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. If it is not updated then you can update the Theme and Core following the Documentation Guide:
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards.

Viewing 2 posts - 1 through 2 (of 2 total)