Cart link resulting in black screen

Hi,

We have problems when clicking on the shopping bag icon to view carts content.
Instead of the sliding in cart overview only the black overlay background is being loaded.

Tried to fix by disabling plugins but no luck.

Can you please tell me if there is a fix?
Screencast of the problem is in private content.

Thanks in advance!
Bas

Hello,

You need to set one and the same format for both mobile and desktop view http://prntscr.com/iyd3v3

Make sure you have set drop-down or sidebar format for the cart in both views.

Best Regards

Hi,
Excuse me, but I do not have a clue what you mean by this and how and what setting to change.
Regards

Hello,

Please provide the site admin access to the private area I will check and show what to change.

Best Regards

Thanks! See PM.

Excuse me, also; only on homepage social icons in headers are not being loaded.

Hello,

Please switch the parent theme, check the issue.

I have tested and cart works properly.

Best Regards

Hi,

Right, with parent theme it works.
So this means we cannot use a child theme?

Regards,
Bas

Hello,

Seems there is a part of your custom code in the child theme which breaks the functionality of the cart. You need to investigate and detect which code influence and delete it or edit.

As soon as you fix your custom code, you will use your child theme without any problems.

Best Regards

Thanks for the excellent support, issue fixed thanks to your help!

regards!

You are welcome! If you have any questions please feel free to contact us.

Best Regards

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