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Cart not updating

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #67189

    francois.olivier
    Participant

    Hello,

    On the cart page, when editing item quantities and clicking Update cart, the cart doesn’t update (without an error message) and the thumbnails disappear.
    I tried to do it on a fresh install with Basel 4.2.1, with only mandatory plugins active, cache and cookies cleared, no success.

    Thanks for your help,
    François

    #67199

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #67205

    francois.olivier
    Participant

    Hello,

    Thank you for your quick reply, all unrelated plugins are disabled, I’ll provide you an access.

    François

    #67207

    Artem Temos
    Keymaster

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    #67208

    francois.olivier
    Participant

    I tested with the Storefront theme (free basic WooCommerce theme) and the cart update works as expected, so I believe it is related to your theme.

    #67209

    Artem Temos
    Keymaster

    Please, update the WooCommerce plugin to the latest version.

    We also noticed that all CSS and JS files are cached or modified and their URLs looks incorrect https://gyazo.com/b694624fd037da20127ed66fab2dc93a
    Could you please disable this function on your website? If it will not help, provide us your FTP access so we can troubleshoot it.

    #67211

    francois.olivier
    Participant

    Updating WooCommerce to the latest version fixed the issue, thank you very much for your fast support.

    #67216

    Artem Temos
    Keymaster

    Great, you are welcome.

Viewing 8 posts - 1 through 8 (of 8 total)

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