Categories section on mobile menu showing instructional placeholder

Hi,
My woodmart theme is showing this error on the category section on only the shop page. i have gone into the header builder to set the menu, but the error still persists. can you take a look?

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Hello? no response after 14 hours?

Hi myhairedubai,

Thanks for reaching to us.

Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through the admin bar directly https://prnt.sc/Ct9ehRDvvDV9

Switch to the Mobile tab, edit the mobile menu element > and choose the categories menu: https://ibb.co/s3Gn6kQ

Regards,

Hi,
I had previously done this over and over again, but it didnt work. i even deleted the mobile menu and added it back,
it still didnt work. this issue is only specific to the shop page, the mobile menu works fine on other pages.

Hi myhairedubai,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

attached in the private content area

Hi myhairedubai,

Can you please check if you disabled IPs / Countries? I cannot access to your site https://ibb.co/HTjWcKnb, I also tried with VPN but it’s too slow.

I am come from Viet Nam.

Regards,

Hi please check again.
Theres no access restriction on the site. i have cleared all errors on the site

Hi myhairedubai,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

I can see the issue has been resolved. Please let me know if you did it.

Regards,

The issue has not been resolved as it still on the side menu on the mobile version on the shop page.

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Hi myhairedubai,

I’ve fixed your issue. Please check your site again.

I did exactly instructions above.

Regards,

Hi,
How can i edit a single product page without it affecting every other page.

Hi myhairedubai,

You are also using Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Single product layout and you can modify content.

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Best Regards,

[Author]

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