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Category page not loading

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  • #631769

    soporte_web
    Participant

    If we have your theme Woodmart active, a category page doesn’t load and gives 504 error.

    If we activate twenty twenty five theme, the category page loads very fast.

    We tried activating woodmart theme and disabling all plugins except:
    – elementor
    – elementor pro
    – woocommerce
    -woodmart theme

    And the page loads after 2 minutes. (very slow)
    It seems that the “problem” is that the products with the category “Alfombras” have a lot of variations. There’s 8 products, and if you delete 6 of them, the page loads with your theme and all the plugins active.

    #631771

    soporte_web
    Participant

    We tried again with all plugins, all products and your theme. And the category page loaded after 2-3 minutes.
    https://selectastor.onviastage.es/alfombras/

    There seems to be a performance issue?

    • This reply was modified 2 hours, 11 minutes ago by soporte_web.
    #631784

    Artem Temos
    Keymaster

    Hello,

    Please disable all plugins that are not related to our theme temporarily and send us your FTP access so we can check this issue.

    Kind Regards

Viewing 3 posts - 1 through 3 (of 3 total)