Category Widget broken after update

Hi there,

I’ve updated to the latest version of the theme and the shop widgets seem to have broken styles and functionality.

https://snipboard.io/Pipsbl.jpg

Thanks,
Dragos

Hello,

Please try installing the Classic widgets plugin then add the widget to the sidebar and check back.
https://wordpress.org/plugins/classic-widgets/

Best Regards

[Basile]

Hi Aizaz,

Thanks, but it didn’t make a difference.

Dragos

• This reply was modified 2 years, 5 months ago by Basile.

Hello,

Please provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

Sure, attached.

Hello,

I have visited your website and the widgets are working fine. Please provide a video explanation of the issue to check it myself and help you out accordingly.

Best Regards

Hi there,

Apologies for the delay, I was off sick. Please find attached screen recording.

Thanks,
Dragos

There seems to be an upload error. I’ve added a link in the private content.

Hello,

Please deactivate all the third party plugins then check back. If the problem still continues then leave all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

Hi there,

I’ve already tried deactivating all the plugins but that didn’t fix it.

Thanks,
Dragos

Hello,

I have logged into your website and all the third party plugins are still activated on your website.

Please deactivate them to let me assist you further.

Best Regards

Right, I misunderstood. I’ve now deactivated all the plugins that I can without completely breaking the site’s functionality, such as WooCommerce.

Thanks,
Dragos

Just to confirm, feel free to deactivate anything you need to investigate this. I took a backup.

The only one I’m aware it will break the site is ACF as the child theme is dependent on it.

Thanks,
Dragos

Hello,

As all the third party plugins are deactivated on your website the issue is not coming.

Screenshot: https://gyazo.com/100972dacfb38539cc466848d74265a0

Best Regards

Hello,

I’ve already sent a screenshot and recorded a video showing that my issue is on the Customizer page, not in the Dashboards/Widgets.

https://snipboard.io/3UEKgw.jpg

Thanks,
Dragos

Hello,

This interface for the Customizer is not optimized yet.

Please try adding widgets from Appearance >> Widgets. We will try to improve it in our future updates.

Best Regards

Right, I see. Okay thanks.

Hello,

Thanks for understanding.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.

[Author]

Posts