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Category Widget broken after update

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • #392613

    Basile
    Participant

    Hi there,

    I’ve updated to the latest version of the theme and the shop widgets seem to have broken styles and functionality.

    https://snipboard.io/Pipsbl.jpg

    Thanks,
    Dragos

    #392651

    Hello,

    Please try installing the Classic widgets plugin then add the widget to the sidebar and check back.
    https://wordpress.org/plugins/classic-widgets/

    Best Regards

    #392809

    Basile
    Participant

    Hi Aizaz,

    Thanks, but it didn’t make a difference.

    Dragos

    • This reply was modified 2 years, 3 months ago by Basile.
    #392884

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #392911

    Basile
    Participant

    Sure, attached.

    #393036

    Hello,

    I have visited your website and the widgets are working fine. Please provide a video explanation of the issue to check it myself and help you out accordingly.

    Best Regards

    #395522

    Basile
    Participant

    Hi there,

    Apologies for the delay, I was off sick. Please find attached screen recording.

    Thanks,
    Dragos

    #395524

    Basile
    Participant

    There seems to be an upload error. I’ve added a link in the private content.

    #395556

    Hello,

    Please deactivate all the third party plugins then check back. If the problem still continues then leave all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    #396078

    Basile
    Participant

    Hi there,

    I’ve already tried deactivating all the plugins but that didn’t fix it.

    Thanks,
    Dragos

    #396130

    Hello,

    I have logged into your website and all the third party plugins are still activated on your website.

    Please deactivate them to let me assist you further.

    Best Regards

    #397014

    Basile
    Participant

    Right, I misunderstood. I’ve now deactivated all the plugins that I can without completely breaking the site’s functionality, such as WooCommerce.

    Thanks,
    Dragos

    #397016

    Basile
    Participant

    Just to confirm, feel free to deactivate anything you need to investigate this. I took a backup.

    The only one I’m aware it will break the site is ACF as the child theme is dependent on it.

    Thanks,
    Dragos

    #397076

    Hello,

    As all the third party plugins are deactivated on your website the issue is not coming.

    Screenshot: https://gyazo.com/100972dacfb38539cc466848d74265a0

    Best Regards

    #397319

    Basile
    Participant

    Hello,

    I’ve already sent a screenshot and recorded a video showing that my issue is on the Customizer page, not in the Dashboards/Widgets.

    https://snipboard.io/3UEKgw.jpg

    Thanks,
    Dragos

    #397374

    Hello,

    This interface for the Customizer is not optimized yet.

    Please try adding widgets from Appearance >> Widgets. We will try to improve it in our future updates.

    Best Regards

    #397437

    Basile
    Participant

    Right, I see. Okay thanks.

    #397559

    Hello,

    Thanks for understanding.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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