Home Forums WoodMart – Premium Template CDATA code on product add to cart rollover icon

This topic contains 11 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 1 day ago.

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    Posts
  • #199029

    Lightform
    Customer

    Hello

    As the title says when a user rolls over the cart icon on the product grid section a Cdata code appears nect to the Add to Cart text.
    Please see the attached screenshot.

    Any ideas?

    Kind Degards
    Stratos

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    #199054

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #258143

    Hello,

    Have you solved the problem? Do you need any help?

    Best Regards

    #258147

    kaytelle
    Customer

    Hi Elise. We are having this issue on http://www.medex.no still. Could you please help me?

    #258150

    kaytelle
    Customer

    When you mouse-over the shopping cart there is an error in the Add to Cart icon.

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    #258199

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    #258282

    kaytelle
    Customer

    As this is a live production webshop, I am not comfortable with giving access to the backend. I see that this issue has been reported earlier, so I am hoping you had some idea of what could be wrong.

    #258426

    Hello,

    Please clone and move your site to a testing host where we can test and detect the source of the problem.

    Best Regard s

    #258431

    kaytelle
    Customer

    Requested information provided in Private Content.

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    #258433

    kaytelle
    Customer

    Actually on the staging site the problem is not present. I don’t understand why.

    #258603

    kaytelle
    Customer

    I have decided to just hide the tooltips on the webshop. You can close the ticket.

    #258605

    Hello,

    This code https://prnt.sc/wo0sqz is not from our theme, it is from a plugin.

    Please deactivate all the plugins not related to the theme and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

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