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change thumbnail image

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  • #219596

    tussibag
    Participant

    1. We have this settings in wordpress settings -> media: see private content “settings”.
    2. Now lets open product category view and lets check the size of the image for thumbnail.
    See private content “media-size”.

    The image have: 600px x 667px. But media settings for thumbnail are: 555px x 360px

    Question: why images are much larger then thumbnail settings?
    We need smaller images for better pageload.

    #219623

    Hello,

    These sizes apply to the posts not to the products. Please read and follow the instruction to configure image sizes: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    Best Regards

    #219856

    tussibag
    Participant

    Great. I changed size in customizer -> woocommerce -> product image to:
    – Main image width 600px
    – Thumbnail width 350px

    See also attached screenshot customizer_settings.jpg

    1. Open the startpage from private content please. Check the size of thumbnails by rightclick on imag and open it in browser. Image is very large, see section 1 in privat content.

    2. please open an category. rightclick on image and open it in browser. Also this image have wrong size. See section 2 in private content.

    We also try to regenerate thumbs by woocommerce -> status -> tools “REGENERATE IMAGES”.

    Why images have diffrent/wrong sizes (very large)?

    Attachments:
    You must be logged in to view attached files.
    #219905

    Hello,

    If you want to make images smaller increase the number of products in the row.

    Best Regards

    #219937

    tussibag
    Participant

    “If you want to make images smaller increase the number of products in the row.”

    I am not talking about object size of thumbnail element. I am talking about image size, which are loaded in background:

    A)
    Go to our startpage. Scroll little bit down to product grid:
    1. Rightclick image on thumbnail: https://ibb.co/LRhNJNP
    2. Then copy image url into browser or check size of image by clicking “grafik information”:
    Image have only 100px x 100px and are blured.
    Why? We setup in customizer -> woocommerce -> product imagzes: 350px for thumbs.

    B)
    Go to any category and
    1. Rightclick image on thumbnail.
    Image have width 600px width px size.
    Why? We setup in customizer -> woocommerce -> product imagzes: 350px for thumbs.

    #220002

    Hello,

    Set the sizes as shown here: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    And upload images with the sizes mentioned in the instruction and check.

    Best Regards

    #220118

    tussibag
    Participant

    Please read carefully, i already set the sized.

    I changed size in customizer -> woocommerce -> product image to:
    – Main image width 600px
    – Thumbnail width 350px

    Not working.

    I also created new product and upload product image: Same issue -> product image have strange sizes (see my my initial ticket here: https://xtemos.com/forums/topic/change-thumbnail-image/)

    1. When i logged out: images here are blured here on startpage:
    https://kreativhub.de/

    2. When i logged in: images are very large.

    3. When i change theme: everything is working fine.

    4. We talked with some developer on woocommerce git, they told us to buy another theme because its an theme related issue. Please help!! 🙁

    Why you are not able to help and just repeat the same feedback? I already told you 2 times we already have changed image sized and also send you screenshot.

    #220189

    Hello,

    The sizes you set are not enough. Please set the sizes from the manual and test. That is why images are blurred.

    Best Regards

    #220202

    tussibag
    Participant

    again, we already set:
    Main image width 600px
    Thumbnail width 350px
    See also attached file.

    We got this values from your docuementation:
    “Main image width – Image size used for the main image on single product pages. These images will remain uncropped. Image width used in demo sites are: 600px;
    Thumbnail width – Image width used for products in the catalog, Image width for the catalog is 350px”

    We already wrote before:

    I changed size in customizer -> woocommerce -> product image to:
    – Main image width 600px
    – Thumbnail width 350px

    Please read a little bit more carefully to stop stuffing content twice and third times. Because we answered this for now 3 times.

    Attachments:
    You must be logged in to view attached files.
    #220208

    tussibag
    Participant

    fourth time again 🙁

    1. Open website from privat content.
    2. Scroll little bit down and click on Tab TEST.
    3. In this product grid you will see one sample product with Name test.
    Do you see the blured image? (see also attached file gridview.jpg. Great!
    4. Now Open it and add another big image.
    5. Save product.
    6. Now go to startpage and open again the TEST Tab.
    Do you see the blured thumbnail?

    The thumbnail in category view is not blured – See attached file categoryview.jpg.
    Only in this grid see also gridview.jpg

    I hope you can help now, i cant make it more clear!!

    Attachments:
    You must be logged in to view attached files.
    #220228

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue.

    Best Regards

    #220238

    tussibag
    Participant

    i wrote before:

    3. When i change theme: everything is working fine.

    #220246

    Hello,

    Some of the plugins may conflict with our theme. You can view the demo images are fine. Please deactivate the plugins and child theme, check the issue, and then activate the plugins one by one to detect which one causes the problem.

    Best Regards

    #220251

    tussibag
    Participant

    i deactivate all third party plugins. Not help 🙁
    Now all plugins are activated again.

    Please where we can have an refund? i have to talk with my team about refund.

    #220295

    Hello,

    You can request the refund here: https://themeforest.net/refund_requests/new

    You have set the small image size in the element https://prnt.sc/u3fz24 and this is causing the problem.

    Best Regards

    #220298

    tussibag
    Participant

    So you are not able to fix theme related issues?

    We also deactivated all other plugins: still not working.
    Because when we change theme its working.
    So its 100% theme bug with wordpress. You are not interested to check out which bug you have?

    #220313

    Bogdan Donovan
    Keymaster

    Hi,

    Sorry for misunderstanding. We have checked your homepage AJAX product tab element and found that image size property is set to Shop Thumbnail 100×100 (https://prnt.sc/u3gl73). Try to choose Woocommerce Thumbnail 600×600 and save the page. If you created several homepages via WPML you need to do same changes in AJAX product tab element for each language.

    Best Regards

Viewing 17 posts - 1 through 17 (of 17 total)