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Changes appear after many hours

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  • #631363

    damibonaz
    Participant

    Hi, it’s been about 2 months that my site created with Woodmart has not updated the contents correctly. If I make a change to the homepage, the change will appear after many hours that it has been saved.

    I tried to update to the latest version 8.0.6 but there were problems in the footer that became white. I loaded version 7.6 and it went back to how it was before.

    I don’t understand why this happens, has it already happened to anyone?

    Thanks

    #631495

    Hung Pham
    Keymaster

    Hello damibonaz,

    Thanks for reaching to us.

    Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you? Also share the wp logins details so i will check and give you a possible solution.

    Regards,

    #632111

    damibonaz
    Participant

    Thanks for your reply.

    I made a video to show you the problem, but is not possible to attach it here. Can you send me a direct email please?

    For example, I duplicated the pink Valentine banner on the homepage, after it was saved, I reload the homepage and the change is not there. After several hours it will be visible but it is not normal.

    Also look at the menu, it seems that it is not loaded, the correct font and icons are missing.
    Same thing in the footer, usually it is green with white writing, now it is completely white.
    I tried to load the latest version of the template but nothing changes, now I put 7.6 back.

    I attach some screenshots to show you how it usually looks and how it looks now.

    How can I send you user access to check the problem?

    Attachments:
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    #632119

    damibonaz
    Participant

    I try to send you the video here.

    #632133

    damibonaz
    Participant

    This is the video

    Attachments:
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Viewing 5 posts - 1 through 5 (of 5 total)