Home Forums Basel support forum Checkout button takes me to external website?

Checkout button takes me to external website?

Viewing 17 posts - 1 through 17 (of 17 total)
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  • #11551

    Adam
    Participant

    Hi, when I click on the checkout button takes me to external website as you can see in the screen shot below.

    Everything else is normal, it just doesn’t take me to the checkout page.

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    #11554

    Adam
    Participant

    It seems to be a conflict with the theme and the shortcode.

    #11559

    Artem Temos
    Keymaster

    Hello,

    Please, check if you have configured Cart and Checkout pages in WooCommerce Settings and these pages exist in admin panel -> Pages. Also, try to resave your permalinks settings in WordPress.

    Regards

    #11563

    Adam
    Participant

    Thanks for the response!

    I have tried both of these and I am still having the issue. I have tried disabling all plugins as well.

    #11564

    Artem Temos
    Keymaster

    Does it happen with our theme only? Can you open cart or checkout page directly?

    #11568

    Adam
    Participant

    It appears to happen with other themes as well.

    I can not open the checkout directly. The Cart is fine.

    #11569

    Artem Temos
    Keymaster

    It means that it is not a theme bug or problem and we don’t have any solution for you. We suggest you disable all additional plugins and check WooCommerce settings.

    #11570

    Adam
    Participant

    I found out it is an issues with the CSS I was provided from you for a color correction on the cart screen.

    When I go through the full page cart it is fine.

    But, when I click on the Checkout button (see screenshot) it redirects me to the external page.

    The CSS you provide me with is:

    .cart-widget-side .widget-heading {
    background: #555e58;
    }

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    #11572

    Artem Temos
    Keymaster

    So do you mean that if you remove the CSS code checkout works fine?

    #11651

    Adam
    Participant

    Yes, that is correct.

    However, I would still like the cart color to be my selected color and not the black color that is default.

    Question 2:

    How do I change the color of the background on mobile for the Main menu as well, It has a black background.

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    #11659

    Artem Temos
    Keymaster

    Could you please remove the code, be sure that checkout is working correctly and send us your admin access?
    What color do you want to apply for the mobile navigation?

    #12091

    Adam
    Participant

    I would like the background color to be #555e58. I am also having an alignment issue with my header after the latest update.

    I am attaching a screenshot.

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    #12099

    Artem Temos
    Keymaster

    But did you remove the code that causes the checkout issue?

    #12116

    Adam
    Participant

    Yes I did.

    #12120

    Artem Temos
    Keymaster

    Does the checkout work correctly now or not?

    #12124

    Adam
    Participant

    Yes, it works correctly.

    #12128

    Artem Temos
    Keymaster

    OK, please check now. And write how we can check ourselves.

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Viewing 17 posts - 1 through 17 (of 17 total)